Mandurah Nutrition and Dietetics

     Cancellation Policy

Overview

The purpose of this policy is to inform Mandurah Nutrition and Dietetics’ clients of the outcome for cancelling their appointments. 

Scope

This policy applies to Mandurah Nutrition and Dietetics’ clients booking consultations, in-home reviews, group session services. This policy includes appointments that are cancelled and appointments that are rescheduled. 

Required Notice for Cancellations

Clients are required to provide at least 24 hours notice if they wish to cancel their appointment, except in the case of serious illness or other extenuating circumstances. The client or client’s parent/guardian must give notice directly to the client’s Dietitian in person or via SMS message, phone or email. 

Cancellation fee

Clients who fail to provide adequate notice of cancellation will incur a cancellation fee.

Please refer to the table below for the current fees.

If a cancellation fee is incurred, an invoice will be sent via post or email to the client for payment. Please make the payment no later than seven days from the invoice date.  

Notice Given

Within 24 hours of booked appointment time

Fee Charged

$50.00 or if less 24 hours notice a full consultation fee will be required

Only for in-home appointments: no notice given and the Dietitian arrives at the client’s home at the booked appointment time.

Full consultation fee, including travel fee.

Penalty for late Payment

A late payment fee of $15.00 will be charged for invoicing payments made after the due date. We reserve the right to waive the late payment fee in the case of extenuating circumstances.

Remember your appointment has been made especially for you. If you unable to attend, please advise us as soon as possible as another person may require this appointment.